Voice analysis for labor trust in Mexico

Applications by industry in Mexico

Voice analysis solutions adapted to the industries that most require trust verification and truth detection in the country.

• 

  Insurance

  Voice analysis in claims, fraud detection in statements and truth verification. Aligned with Mexican insurance sector best practices regulated by CNSF.

• 

  Banks and financial institutions

  Voice verification in onboarding, credit applications and customer service. Strengthening fraud prevention processes in entities supervised by CNBV.

• 

  Telecommunications and call centers

  Mexico is one of the main contact center outsourcing destinations in Latin America. Real-time quality monitoring, stress detection and improved customer experience in contact centers in CDMX, Monterrey, Guadalajara and other cities.

• 

  Call Center

  Truthfulness of duties and functions, commitment to the company, sales effectiveness and mood states with random testing. Voice analysis for contact centers in Mexico.

• 

  Human Resources

  Integrity evaluation of candidates during selection processes. Labor trust tests and compliance programs for teams in Mexico's main cities.

• Security and surveillance

  Statement analysis, risk assessments and support in investigations. Ideal for private security companies and organizations requiring reliability verification.

FAQ on voice analysis in Mexico

Does voice analysis comply with LFPDPPP in Mexico?

Yes. TruVoice is designed to comply with LFPDPPP and its regulations. Voice processing requires prior, informed and express consent from the data subject, is carried out for determined purposes and respects ARCO rights (access, rectification, cancellation and opposition). We work with Mexican companies that require INAI regulation compliance.

Which cities in Mexico do you cover?

We offer solutions for businesses throughout the country: CDMX, Monterrey, Guadalajara, Puebla, Querétaro, León and other cities. Implementation is remote and adaptable to your organization's operations.

How does voice analysis help insurers in Mexico?

Insurers use TruVoice to evaluate the truthfulness of statements in claims, detect fraud patterns and optimize risk management. Layered voice analysis (LVA™) identifies stress and inconsistencies that complement traditional assessment.

Is it useful for call centers and BPO in Mexico?

Mexico is one of the main contact center outsourcing destinations in Latin America. TruVoice enables real-time quality monitoring, stress or frustration detection in agents and customers, and improved NPS and satisfaction metrics. Ideal for contact centers in CDMX, Monterrey, Guadalajara and other cities.

How long does implementation take?

Typical implementation is 2 to 4 weeks, depending on the size of the organization and integration with existing systems. We provide technical support throughout the process and training for your team.