Voice analysis for labor trust in Brazil

Applications by industry in Brazil

Voice analysis solutions adapted to the industries that most require trust verification and truth detection in the country.

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  Insurance

  Voice analysis in claims, fraud detection in statements and truth verification. Aligned with Brazilian insurance sector best practices regulated by SUSEP.

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  Banks and financial institutions

  Voice verification in onboarding, credit applications and customer service. Strengthening fraud prevention processes in entities supervised by Banco Central do Brasil.

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  Telecommunications and call centers

  Brazil has a large call center and customer service market. Real-time quality monitoring, stress detection and improved customer experience in contact centers in São Paulo, Rio de Janeiro, Belo Horizonte and other cities.

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  Call Center

  Truthfulness of duties and functions, commitment to the company, sales effectiveness and mood states with random testing. Voice analysis for contact centers in Brazil.

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  Human Resources

  Integrity evaluation of candidates during selection processes. Labor trust tests and compliance programs for teams in Brazil's main cities.

• Security and surveillance

  Statement analysis, risk assessments and support in investigations. Ideal for private security companies and organizations requiring reliability verification.

FAQ on voice analysis in Brazil

Does voice analysis comply with LGPD in Brazil?

Yes. TruVoice is designed to comply with LGPD and ANPD regulations. Voice processing requires prior, informed and express consent from the data subject, is carried out for determined purposes and respects rights of access, correction, erasure and portability. We work with Brazilian companies that require data protection compliance.

Which cities in Brazil do you cover?

We offer solutions for businesses throughout the country: São Paulo, Rio de Janeiro, Belo Horizonte, Curitiba, Porto Alegre, Brasília and other cities. Implementation is remote and adaptable to your organization's operations.

How does voice analysis help insurers in Brazil?

Insurers use TruVoice to evaluate the truthfulness of statements in claims, detect fraud patterns and optimize risk management. Layered voice analysis (LVA™) identifies stress and inconsistencies that complement traditional assessment.

Is it useful for call centers and services in Brazil?

Brazil has a large call center and customer service market. TruVoice enables real-time quality monitoring, stress or frustration detection in agents and customers, and improved NPS and satisfaction metrics. Ideal for contact centers in São Paulo, Rio de Janeiro, Belo Horizonte and other cities.

How long does implementation take?

Typical implementation is 2 to 4 weeks, depending on the size of the organization and integration with existing systems. We provide technical support throughout the process and training for your team.