Voice analysis for labor trust in Colombia

Applications by industry in Colombia

Voice analysis solutions adapted to the industries that most require trust verification and truth detection in the country.

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  Insurance

  Voice analysis in claims, fraud detection in statements and truth verification. Aligned with Colombian insurance sector best practices.

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  Banks and financial institutions

  Voice verification in onboarding, credit applications and customer service. Strengthening fraud prevention processes in entities supervised by the Financial Superintendence.

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  Telecommunications and call centers

  Colombia is one of the main BPO hubs in Latin America. Real-time quality monitoring, stress detection and improved customer experience in contact centers.

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  Call Center

  Truthfulness of duties and functions, commitment to the company, sales effectiveness and mood states with random testing. Voice analysis for contact centers.

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  Human Resources

  Integrity evaluation of candidates during selection processes. Labor trust tests and compliance programs for teams in Bogotá, Medellín, Cali and other cities.

• Security and surveillance

  Statement analysis, risk assessments and support in investigations. Ideal for private security companies and organizations requiring reliability verification.

FAQ on voice analysis in Colombia

Does voice analysis comply with Law 1581 on data protection in Colombia?

Yes. TruVoice is designed to comply with Law 1581 of 2012 and its regulatory decree. Voice processing requires prior authorization from the data subject, is carried out for determined purposes and respects access, rectification and erasure rights. We work with Colombian companies that require habeas data regime compliance.

Which cities in Colombia do you cover?

We offer solutions for businesses throughout the country: Bogotá, Medellín, Cali, Barranquilla, Cartagena, Bucaramanga and other cities. Implementation is remote and adaptable to your organization's operations.

How does voice analysis help insurers in Colombia?

Insurers use TruVoice to evaluate the truthfulness of statements in claims, detect fraud patterns and optimize risk management. Layered voice analysis (LVA™) identifies stress and inconsistencies that complement traditional assessment.

Is it useful for call centers and BPO in Colombia?

Colombia is one of the main contact center outsourcing destinations in Latin America. TruVoice enables real-time quality monitoring, stress or frustration detection in agents and customers, and improved NPS and satisfaction metrics. Ideal for contact centers in Bogotá, Medellín, Cali and Barranquilla.

How long does implementation take?

Typical implementation is 2 to 4 weeks, depending on the size of the organization and integration with existing systems. We provide technical support throughout the process and training for your team.