Labor trust tests for telecommunications (Call Centers)
Supervise interactions in real time to identify frustration, stress or signs of deception in agents and customers. TruVoice drives improvements in service quality and customer satisfaction through voice analysis applied to support calls.
Benefits for your sector
- Real-time quality monitoring
- Stress and emotion detection in calls
- Improved customer experience and NPS
- Objective agent training and evaluation
Monitor your agents’ quality. Request more information.